Terms and Conditions

Aiko and the Wind Spirit

Important Information – Please Read Carefully

These Terms and Conditions ("T&Cs") govern your use of the "Aiko and the Wind Spirit" game website and services provided by Wind Spirit Digital Entertainment Ltd. We urge you to read this section and the full document below thoroughly. These clauses have the potential to seriously affect your interests.

By accessing or using https://aikoandthewindspirit.com/ (the "Website"), playing the "Aiko and the Wind Spirit" slot game (the "Game"), or registering an account, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any specific game rules or promotional terms.

Effective Date: 22 May 2025

Version: 1.0

1. General Terms

1.1 Agreement to Terms

These Terms and Conditions ("T&Cs") constitute a legally binding agreement between you ("You", "Your", "Player", "User") and Wind Spirit Digital Entertainment Ltd. ("We", "Us", "Our", "Company", "Provider"), governing your access to and use of the "Aiko and the Wind Spirit" website (https://aikoandthewindspirit.com/) and its associated services, including the "Aiko and the Wind Spirit" slot game.

1.2 Applicable Law

These T&Cs are governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these T&Cs or their subject matter or formation (including non-contractual disputes or claims).

2. About Us / Operator Information

2.1 Company Identification

The "Aiko and the Wind Spirit" website and game are operated by:

2.2 Licensing and Regulation

We are fully licensed and regulated by the following authorities:

2.3 Contact Methods

General Support

Email: [email protected]

Phone: +44 (0)20 7946 0912

Responsible Gambling

Email: [email protected]

Data Protection

Email: [email protected]

Compliance

Email: [email protected]

3. Your Account

3.1 Eligibility

To register an account and use our services, you must:

3.2 Account Verification (KYC/AML)

As a licensed operator, we are legally required to verify your identity and, in some cases, your source of funds. This Know Your Customer (KYC) and Anti-Money Laundering (AML) process is mandatory. We may request documents such as:

4. Deposits and Withdrawals

4.1 Deposit Limits

In accordance with UK regulatory requirements (effective October 2025), all new customers are required to set daily, weekly, and/or monthly deposit limits before their first deposit. You can adjust these limits in your account settings. Any increase to a deposit limit will be subject to a 24-hour cooling-off period before taking effect.

4.2 Customer Fund Protection

We hold your funds separately from our company funds in designated bank accounts. This provides a Medium Protection level for your funds in the event of insolvency. This means that while your funds are segregated, there is no absolute guarantee that all funds will be returned to you in full if the company becomes insolvent.

5. Game Rules and Fair Play

5.1 Game Specific Rules: Aiko and the Wind Spirit

Key game characteristics include:

5.2 Return to Player (RTP)

6. Demo Play

6.1 Age Verification for Demo Access

In compliance with UK Gambling Commission requirements, age verification is mandatory BEFORE you can access any gaming content, including demonstration versions of "Aiko and the Wind Spirit."

7. Responsible Gambling

7.1 Mandatory Self-Limitation System (UK Requirements)

From October 2025, all new customers are required to set financial limits (deposit, loss, and/or staking limits) BEFORE their first deposit. This system includes:

7.2 Self-Exclusion

If you feel your gambling is becoming problematic, you can self-exclude from our services for a fixed period (minimum 6 months) or indefinitely.

7.3 Problem Gambling Support Contacts

8. Privacy Policy and Data Protection

We are committed to protecting your personal data. Our full data processing practices are detailed in our separate Privacy Policy, which forms an integral part of these T&Cs. We fully comply with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR).

8.1 Data Retention

Due to stringent regulatory requirements in the gambling sector, certain data, such as AML verification data and self-exclusion records, cannot be automatically deleted upon your request. These legal obligations take precedence over the right to erasure to prevent financial crime and protect vulnerable individuals.

9. Dispute Resolution

9.1 Internal Complaints Procedure

We are committed to resolving any complaints or disputes quickly and fairly. If you have a complaint, please follow these steps:

  1. Stage 1: Contact Customer Support

    Submit your complaint to our Customer Support team via live chat or email ([email protected]) with full details. We aim to acknowledge your complaint within 24 hours and provide a resolution within 5 working days.

  2. Stage 2: Escalation to Compliance Officer

    If you are not satisfied with the resolution from Stage 1, you may escalate your complaint to our Chief Compliance Officer ([email protected]). They will conduct an independent review and provide a final internal decision within 10 working days.

9.2 Alternative Dispute Resolution (ADR)

If your complaint remains unresolved after completing our internal complaints procedure, you may refer it to an approved Alternative Dispute Resolution (ADR) entity. We partner with:

10. Affiliate Disclosure

Transparency Notice:

This website contains affiliate links and may display advertising. We receive a commission from partner casinos when you register or make a deposit via our links. This is a form of advertising and helps us cover the operational costs of maintaining this website and providing free access to demo versions of slots like "Aiko and the Wind Spirit."

Please note that our affiliate relationships do not affect your playing conditions, the RTP of the game, or the fairness of the services provided by the partner casinos. We maintain strict editorial independence in our ratings, reviews, and recommendations.

11. Miscellaneous

11.1 Severability

If any provision of these T&Cs is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

11.2 Entire Agreement

These T&Cs, together with our Privacy Policy and any specific game rules or promotional terms, constitute the entire agreement between you and Wind Spirit Digital Entertainment Ltd. regarding your use of the Website and the Game.

11.3 Customer Support

Our Customer Support team is available 24/7 to assist you with any questions or issues. Please refer to Section 2.3 for contact details.