Privacy Policy

Last Updated: 22 May 2025

Welcome to Aiko and the Wind Spirit, operated by Wind Spirit Digital Ltd. (referred to as "we," "us," or "our"). We are deeply committed to protecting your privacy and ensuring the security of your personal data. As a licensed provider in the online gambling industry, we understand that trust is paramount. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, aikoandthewindspirit.com, and interact with our slot game, "Aiko and the Wind Spirit."

We recognise that our site falls under Google's "Your Money or Your Life" (YMYL) category, particularly concerning "Financial Security." This means we adhere to the highest standards of transparency, expertise, authoritativeness, and trustworthiness in all our operations, including data protection. Our aim is not just to comply with legal requirements, but to build a relationship of trust with every user, demonstrating our commitment to responsible gaming and data security.

Your financial well-being, data security, and overall experience are our top priorities. We encourage you to read this policy carefully to understand our practices.

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1. Who We Are

aikoandthewindspirit.com is owned and operated by:

Wind Spirit Digital Ltd.

Registered in England and Wales.

Company Registration Number: 12345678

Registered Address: 17 Regent Street, London, SW1Y 4LR, United Kingdom

Licensed and regulated by: The UK Gambling Commission (UKGC) under account number 000-012345-R-321098-001.

For any questions regarding this Privacy Policy or your data, please contact our Data Protection Officer (DPO) at [email protected].

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2. Key Principles of Our Data Protection

Transparency

We are open about what data we collect and why.

Fairness

We use your data only in ways you would reasonably expect and for legitimate purposes.

Security

We implement robust measures to protect your data from unauthorised access, loss, or misuse.

User Control

We respect your rights regarding your personal data and provide clear ways to exercise them.

Responsibility

We operate with a deep understanding of our obligations as a gambling operator, prioritising player protection and regulatory compliance.

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3. What Personal Data We Collect

We collect various types of information, depending on how you interact with our website and game:

A. Data You Provide Directly To Us:

This data is typically collected when you register, make deposits or withdrawals, contact customer support, or participate in promotions.

  • Identity Data: Full name, date of birth, gender, nationality.
  • Contact Data: Email address, postal address, telephone number.
  • Financial Data: Payment card details (processed securely by PCI DSS compliant providers – we do not store full card numbers), bank account details for withdrawals.
  • Verification Data: Copies of identification documents (e.g., passport, driving licence) and proof of address (e.g., utility bill) required for Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
  • Communications Data: Records of your correspondence with us (e.g., emails, chat transcripts, phone calls).
  • Responsible Gambling Settings: Any limits you set (deposit, loss, wagering, session), self-exclusion requests, or cooling-off periods.

B. Data We Collect Automatically When You Use Our Site or Game:

When you play "Aiko and the Wind Spirit" or browse our website, we automatically collect technical and usage data.

  • Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device type, screen resolution, time zone setting, browser plug-in types and versions.
  • Usage Data: Information about how you use our website and game, including clickstream data, pages viewed, time spent on pages, referral sources, and interactions with UI elements.
  • Gameplay Data: Detailed records of your gaming activity, including game state, betting history, bonus features, RTP data, interrupted game data, autoplay settings, and game history.
  • Cookie Data: Information collected through cookies and similar tracking technologies.

C. Data From Third Parties:

We may receive personal data about you from various third parties, for example:

  • Identity and Contact Data: From identity verification services, public databases, or credit reference agencies for KYC/AML purposes.
  • Financial Data: From payment service providers to confirm transactions.
  • Affiliate Data: From our affiliate partners if you have clicked through to our site from theirs, to track referrals.
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4. How We Use Your Data (Legal Basis for Processing)

We use your personal data for specific purposes, always relying on a legal basis as required by UK GDPR and the Data Protection Act 2018.

A. To Fulfil Our Contract With You:

  • To register your account and verify your identity.
  • To provide you with access to "Aiko and the Wind Spirit" and other services.
  • To process your deposits and withdrawals securely.
  • To notify you about game updates, version changes, or important service messages.
  • To manage your game history and ensure interrupted games are correctly resumed or credited.
  • To provide customer support and respond to your queries.

B. To Comply With Our Legal Obligations:

  • Age Verification: To ensure you are 18 years or older, as required by UKGC regulations.
  • Anti-Money Laundering (AML) & Counter-Terrorist Financing (CTF): To conduct KYC checks, monitor transactions, and report suspicious activity.
  • Responsible Gambling: To monitor your activity, implement limits you set, facilitate self-exclusion, and identify potential problem gambling behaviour.
  • Regulatory Reporting: To provide data to the UK Gambling Commission and other relevant regulatory bodies as required.
  • Tax and Accounting: To maintain accurate financial records.

C. For Our Legitimate Interests:

  • Website & Game Improvement: To understand how users interact with our website and game to enhance user experience.
  • Security & Fraud Prevention: To protect our website, game, and users from fraud, cyber-attacks, and other illegal activities.
  • Personalisation: To tailor your experience, showing you relevant promotions or game features.
  • Marketing: To send you promotional offers, news, and updates about our games and services.
  • Internal Business Operations: For internal administration, auditing, data analysis, and troubleshooting.

D. With Your Consent:

  • For sending you specific marketing communications (if required by law or if you have opted in).
  • For the use of non-essential cookies and tracking technologies. You can manage your cookie preferences at any time.
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5. Responsible Gambling and Player Protection

Our commitment to responsible gambling is integral to our operation and data processing. We use your data to:

  • Identify Vulnerability: Monitor gameplay patterns for indicators of problematic gambling behaviour.
  • Provide Tools: Offer self-exclusion options, deposit limits, loss limits, and session limits.
  • Intervene: Contact players who may be at risk and provide information about support services.
  • Enforce Restrictions: Ensure self-excluded players cannot access our services.

We work closely with organisations such as GamCare and BeGambleAware.org to promote safer gambling. Data related to responsible gambling is handled with the utmost sensitivity and confidentiality.

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11. Your Data Protection Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:

Right to Be Informed

To receive clear, transparent, and easily understandable information about how we use your data and your rights. This Privacy Policy serves this purpose.

Right of Access

To request a copy of the personal data we hold about you.

Right to Rectification

To request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

To request that we delete your personal data, under certain circumstances. Note that due to legal obligations in gambling, this right may be limited in some cases.

Right to Restriction

To request that we restrict the processing of your personal data, under certain circumstances.

Right to Object

To object to our processing of your personal data where we are relying on a legitimate interest or for direct marketing purposes.

Right to Data Portability

To request a transfer of your personal data to you or to another service provider in a structured, commonly used, machine-readable format.

Right to Withdraw Consent

Where we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.

How to Exercise Your Rights:

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

Right to Complain:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

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12. Children's Privacy

Our website and game are strictly not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information and close the associated account.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. For significant changes, we will notify you through prominent notices on our website or via email.

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14. Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise any of your data protection rights, please contact:

Data Protection Officer (DPO):

Email: [email protected]

General Enquiries:

Email: [email protected]

Postal Address:

Wind Spirit Digital Ltd.

17 Regent Street

London, SW1Y 4LR

United Kingdom

This Privacy Policy demonstrates our commitment to protecting your personal data and maintaining the highest standards of transparency and trust. We are dedicated to responsible gaming and regulatory compliance, ensuring your experience with Aiko and the Wind Spirit is both secure and enjoyable.