Who We Are: Our Story and Vision
Wind Spirit Digital Entertainment Ltd. is a licensed and regulated provider dedicated to developing cutting-edge online slot games. Established on 15th March 2018, we embarked on a journey to blend enchanting narratives with innovative mechanics, exemplified by our flagship title, Aiko and the Wind Spirit. Our vision is to be a trusted name in the global online gaming industry, renowned for our creative game design, robust technology, and steadfast dedication to responsible gambling.
Company at a Glance
- Full Legal Company Name: Wind Spirit Digital Entertainment Ltd.
- Company Registration Number: 11223344 (Registered in England and Wales)
- VAT Registration Number: GB123456789
- Registered Address: The Shard, 32 London Bridge Street, London, SE1 9SG, United Kingdom
- Jurisdiction of Registration: England and Wales
Our Leadership Team
Our company is led by a team of experienced professionals with deep expertise across the online gambling, technology, and compliance sectors. We believe in full transparency regarding our governance and key personnel:
- Chief Executive Officer (CEO): Eleanor Vance
- Chief Operations Officer (COO): Marcus Thorne
- Chief Compliance Officer (CCO): Sarah Jenkins (Responsible for ensuring all regulatory adherence)
- Money Laundering Reporting Officer (MLRO): David Chen (Where legally required, overseeing anti-money laundering protocols)
Our beneficial ownership structure is fully transparent and available through public registers in our jurisdiction of registration, ensuring compliance with the 4th and 5th AML Directives.
The Spirit of Innovation: Aiko and the Wind Spirit
Aiko and the Wind Spirit is more than just a game; it's a testament to our commitment to technical excellence, innovative gameplay, and fair outcomes. Developed with meticulous care, it showcases our expertise in creating engaging and responsible gaming content.
Technical Brilliance & Game Design
The game operates on a dynamic 5-reel, 4-row grid with 14 distinct paylines, offering a rich tapestry of winning opportunities. Our design philosophy focuses on unique mechanics that keep players engaged:
- Wild Spirit Symbols: Our translucent blue 'Spirit' wilds not only substitute for other symbols but can expand upwards and apply multipliers of up to 100x, combining additively for exhilarating wins. This innovative expansion mechanic is triggered as part of a winning combination, adding depth to every spin.
- Zephyr Crest: The golden 'Zephyr Crest' is a game-changer, interacting with Wild Spirits to expand them, nudge them across reels, and apply new multipliers, culminating in a re-spin for enhanced winning potential.
- Diverse Bonus Rounds: Triggered by 'FS' scatter symbols, players can unlock 'Spirited Spins', 'Whispering Winds' (featuring persistent memory multipliers per reel), and the elusive 'Midnight Magic' which guarantees at least two Wild Spirits per spin for truly epic wins.
- FeatureSpins™: For those seeking direct action, our 'Bonushunt FeatureSpins™' increase bonus trigger chances by 5x, while 'Aiko FeatureSpins™' guarantee a win and a minimum of two Spirit symbols on every spin, demonstrating our advanced game engine capabilities.
Fair Play, Transparency, and RTP
We believe in absolute transparency regarding game fairness. Aiko and the Wind Spirit boasts a highly competitive base Return to Player (RTP) of 96.29%, based on billions of simulated rounds. We also provide clear RTPs for our Bonus Buy options:
- Bonushunt FeatureSpins™: 96.25% RTP
- Aiko FeatureSpins™: 96.25% RTP
- Spirited Spins (Bonus Buy): 96.33% RTP
- Whispering Winds (Bonus Buy): 96.26% RTP
These figures are rigorously audited and certified by independent testing laboratories, ensuring that players always have a clear understanding of their potential returns.
Responsible Game Mechanics
Our game design also integrates responsible gambling principles. Aiko and the Wind Spirit offers flexible betting limits from €0.10 to €100.00, accommodating a wide range of play styles. Autoplay settings include mandatory loss and single win limits, providing players with essential tools to manage their gaming experience responsibly. We also ensure that our visual representations accurately reflect the RNG-determined outcomes, fostering a transparent and trustworthy environment.
Licensing & Regulatory Compliance
Wind Spirit Digital Entertainment Ltd. operates under stringent regulatory frameworks, ensuring fair play, player protection, and rigorous adherence to responsible gambling standards across all our markets. We hold prestigious licences from leading international gaming authorities, demonstrating our commitment to legal and ethical operations.
- Licence Holder: Wind Spirit Digital Entertainment Ltd.
- Account Number: 45678
- Licence Type: Remote Casino Operating Licence
- Licence Number: 45678-R-91011-007
- Status: Active
- Verification: View our licence on the UKGC Public Register
- Licence Holder: Wind Spirit Digital Entertainment Ltd.
- Licence Type: B2C Critical Gaming Supply Licence
- Licence Number: MGA/B2C/789/2020
- Issue Date: 1st July 2020
- Validity: Until 30th June 2030
- Key Function Holders: Available upon request and registered with the MGA.
- Verification: Verify our MGA Licence
We continually monitor and comply with all applicable European and international regulatory requirements, including the 4th and 5th AML Directives, ensuring a secure and compliant environment for all our partners and players.
Our Unwavering Commitment to Trust & Security
Your security, privacy, and the integrity of our games are paramount. We implement industry-leading measures and hold numerous certifications to ensure a safe, fair, and trustworthy environment for everyone interacting with Aiko and the Wind Spirit.
Independent Certifications & Audits
- eCOGRA Certified: We hold independent assurance from eCOGRA, confirming our adherence to internationally accepted standards of fair and responsible gaming.
- Verification: View our eCOGRA certificate
- Gaming Laboratories International (GLI): Our Random Number Generator (RNG) and game payouts are independently tested and certified by GLI, ensuring absolute fairness, randomness, and adherence to payout percentages.
- Verification: GLI Certified Products List (Search for Wind Spirit Digital Entertainment Ltd.)
- ISO 27001 Certified: This certification demonstrates our robust Information Security Management System (ISMS), ensuring the confidentiality, integrity, and availability of our data.
- PCI DSS Compliant: We strictly adhere to the Payment Card Industry Data Security Standard for the secure handling of all payment card data.
- RG Check Certified: An independent assessment of our responsible gambling policies and practices, confirming our commitment to player protection.
Financial Transparency & Player Protection
- Segregated Accounts: In accordance with our licensing obligations, all player funds are held in separate, designated bank accounts, entirely distinct from our operational funds. This ensures your deposits are protected and readily available.
- Return to Player (RTP) Reports: Regular, independently audited reports on our game payouts are published to maintain full transparency. Specific RTP details for 'Aiko and the Wind Spirit' are available within the game's information section.
Data Protection & Privacy (GDPR Compliant)
We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR) regarding the processing of personal data. Your privacy is paramount:
- Data Protection Officer (DPO): For any data protection related queries, including exercising your data subject rights (e.g., access, rectification, erasure), please contact our dedicated DPO:
- Email: [email protected]
- We process personal data on lawful grounds as detailed in our Privacy Policy, ensuring data retention periods (minimum 5 years under AML requirements) and safeguards for international transfers are clearly defined.
Robust Security Measures
- SSL Encryption: Our entire website, including all data transmissions, is protected by advanced 256-bit SSL (Secure Socket Layer) encryption. Look for the padlock icon in your browser's address bar.
- Firewalls: State-of-the-art firewall systems rigorously protect our servers from unauthorised access and cyber threats.
- Fraud Prevention: We employ sophisticated fraud detection and prevention systems to safeguard your account and transactions, ensuring a secure gaming environment.
Responsible Gambling: Play Safely
Gambling can be addictive. Please play responsibly.
At Wind Spirit Digital Entertainment Ltd., we are deeply committed to promoting responsible gambling and providing comprehensive resources for players who may need support. We empower players with tools and information to ensure their gaming experience remains enjoyable and within healthy limits.
- Self-Exclusion & Limits: Players can easily set deposit limits, spending limits, loss limits (daily, weekly, monthly), and session time limits through their account settings. Our 'Reality Check' reminders at regular intervals (at least 15 minutes) help players monitor their session duration. For more comprehensive support, our support team can assist with self-exclusion options, including integration with national self-exclusion systems like GamStop in the UK.
- Responsible Gambling Department: For dedicated support and advice regarding responsible play, please contact our specialist team: [email protected]
UK National Responsible Gambling Support
We strongly encourage anyone concerned about their gambling habits to seek help from these independent organisations:
Helpline: 0808 8020 133 (Freephone, 24/7)
Website: www.gamcare.org.uk
Website: www.gambleaware.org
Helpline: 0808 8020 133 (Freephone, 24/7)
Age verification procedures are rigorously enforced to prevent underage gambling (18+ standard, noting some jurisdictions require 21+ or 23+).
Dispute Resolution Process
We strive to resolve any issues quickly and fairly. If you have a complaint, please follow our internal dispute resolution procedure:
Please contact our Customer Support team via live chat or email ([email protected]) with full details of your complaint. We aim to acknowledge your complaint within 24 hours and resolve all issues within 5 working days.
If you are not satisfied with the resolution provided by our Customer Support, you can escalate your complaint to our Chief Compliance Officer ([email protected]). They will conduct an independent review and provide a final internal decision within 10 working days.
If your complaint remains unresolved after completing our internal complaints procedure, you may refer it to an Alternative Dispute Resolution (ADR) entity. We partner with:
- Independent Betting Adjudication Service (IBAS)
- Website: www.ibas-uk.com
- Contact: IBAS, PO Box 316, Harrow, HA1 2ZN
This service is free of charge to you. Please note that IBAS will only consider disputes that have completed our internal complaints procedure.
Industry Engagement & Partnerships
We are proud members of leading industry associations committed to upholding the highest standards within the online gambling sector. Our active participation underscores our dedication to responsible and ethical practices.
- European Gaming and Betting Association (EGBA): A trade association for the online gambling industry in the EU, promoting a safe and reliable online gambling environment.
- Remote Gambling Association (RGA): A leading trade association for the remote gambling industry, advocating for fair and responsible regulation.
We continually seek partnerships with reputable casino operators who share our values of player safety, transparency, and innovation, ensuring Aiko and the Wind Spirit reaches a broad, responsible audience.
Contact Us
We offer multiple channels for communication to ensure you can reach us conveniently and efficiently. Our dedicated team is here to assist you, whether you are a player, an operator, or a media representative.
Customer & Player Support (B2C)
Email Response Time: within 24 hours.
Telephone Availability: 24/7. We aim to answer 80% of calls within 20 seconds.
Telephone Availability: 24/7.
Business & Compliance Enquiries (B2B)
(For regulatory, legal, and partnership matters)
Contact Form
For structured feedback or specific requests, please use our online contact form, available here. We guarantee a response within 24 hours.
Our Physical Location
Our registered office and primary business operations are situated in a prominent business district in London, United Kingdom, providing a stable and accessible base for our global operations.
Wind Spirit Digital Entertainment Ltd.The Shard, Level 24
32 London Bridge Street
London, SE1 9SG
United Kingdom
Important Disclaimers
Gambling can be addictive. We encourage all players to gamble responsibly and within their means. Remember that gambling is a form of entertainment and should not be seen as a solution to financial problems. You should only bet what you can afford to lose.
Wind Spirit Digital Entertainment Ltd. is licensed and regulated by the United Kingdom Gambling Commission and the Malta Gaming Authority. Access to our games may be restricted in certain jurisdictions. It is your responsibility to ensure you are legally permitted to play in your jurisdiction.
All pays and plays will be voided in the event of misuse or technical malfunction.