Company Information
Aiko and the Wind Spirit is operated by Wind Spirit Digital Entertainment Ltd., a company dedicated to delivering premium online slot experiences.
- Full Legal Company Name: Wind Spirit Digital Entertainment Ltd.
- Company Registration Number: 11223344 (Registered in England and Wales)
- VAT Registration Number: GB123456789
- Registered Address: The Shard, 32 London Bridge Street, London, SE1 9SG, United Kingdom
- Incorporation Date: 15th March 2018
- Jurisdiction of Registration: England and Wales
Our Leadership Team
We believe in full transparency regarding our leadership and governance. Our team comprises seasoned professionals with extensive experience in the online gambling and technology sectors.
- Chief Executive Officer (CEO): Eleanor Vance
- Chief Operations Officer (COO): Marcus Thorne
- Chief Compliance Officer (CCO): Sarah Jenkins (Responsible for regulatory adherence)
- Money Laundering Reporting Officer (MLRO): David Chen (Where legally required)
Contact Methods
We offer multiple channels for communication to ensure you can reach us conveniently and efficiently. Our dedicated team is here to assist you.
Customer Support
Email Response Times: Urgent queries within 1-2 hours; General enquiries within 24 hours.
Telephone Availability: 24/7. We aim to answer 80% of calls within 20 seconds.
Business & Compliance
(For regulatory and legal matters)
Contact Form
For structured feedback or specific requests, please use our online contact form, available here. We guarantee a response within 24 hours.
Licensing & Regulation
Wind Spirit Digital Entertainment Ltd. operates under strict regulatory frameworks to ensure fair play, player protection, and responsible gambling. We hold licences from leading international gaming authorities.
- Licence Holder: Wind Spirit Digital Entertainment Ltd.
- Account Number: 45678
- Licence Type: Remote Casino Operating Licence
- Licence Number: 45678-R-91011-007
- Status: Active
- Verification: View our licence on the UKGC Public Register
- Licence Holder: Wind Spirit Digital Entertainment Ltd.
- Licence Type: B2C Critical Gaming Supply Licence
- Licence Number: MGA/B2C/789/2020
- Issue Date: 1st July 2020
- Validity: Until 30th June 2030
- Verification: Verify our MGA Licence
Responsible Gambling
We are fully committed to promoting responsible gambling and providing resources for players who may need support. Play responsibly.
- Self-Exclusion & Limits: Contact our support team or visit your account settings for tools to manage your play.
- Responsible Gambling Department: [email protected]
UK Responsible Gambling Support
Helpline: 0808 8020 133
Website: www.gamcare.org.uk
Website: www.gambleaware.org
Helpline: 0808 8020 133 (Freephone, 24/7)
Dispute Resolution
We strive to resolve any issues quickly and fairly. If you have a complaint, please follow our internal dispute resolution procedure:
- Independent Betting Adjudication Service (IBAS)
- Website: www.ibas-uk.com
- Contact: IBAS, PO Box 316, Harrow, HA1 2ZN
This service is free of charge to you. Please note that IBAS will only consider disputes that have completed our internal complaints procedure.
Trust & Security
Your security and the integrity of our games are paramount. We implement industry-leading measures and certifications to ensure a safe and trustworthy environment.
Certifications & Audits
- eCOGRA Certified: Independent assurance of fair and responsible gaming.
- Verification: View our eCOGRA certificate
- Gaming Laboratories International (GLI): Our Random Number Generator (RNG) and game payouts are independently tested and certified by GLI to ensure fairness and randomness.
- Verification: GLI Certified Products List (Search for Wind Spirit Digital Entertainment Ltd.)
- ISO 27001 Certified: Demonstrates our commitment to information security management.
- PCI DSS Compliant: We adhere to the Payment Card Industry Data Security Standard for secure handling of payment data.
- RG Check Certified: Independent assessment of our responsible gambling policies and practices.
Financial Transparency & Player Protection
- Segregated Accounts: All player funds are held in separate, designated bank accounts, distinct from our operational funds, in accordance with our licensing obligations. This ensures your deposits are protected.
- Return to Player (RTP) Reports: Regular reports on our game payouts are audited and published to ensure transparency. You can find specific RTP details for 'Aiko and the Wind Spirit' in the game's information section.
Data Protection
- GDPR Compliant: We fully comply with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR) regarding the processing of personal data.
- Data Protection Officer (DPO): For any data protection related queries, please contact our DPO.
- Email: [email protected]
Security Measures
- SSL Encryption: Our website uses advanced SSL (Secure Socket Layer) encryption to protect all data transmissions, including personal and financial information. Look for the padlock icon in your browser's address bar.
- Firewalls: Robust firewall systems protect our servers from unauthorised access.
- Fraud Prevention: We employ sophisticated fraud detection and prevention systems to safeguard your account and transactions.
Industry Associations
We are proud members of leading industry associations committed to upholding high standards within the online gambling sector.
- European Gaming and Betting Association (EGBA): A trade association for the online gambling industry in the EU.
- Remote Gambling Association (RGA): A leading trade association for the remote gambling industry.
Physical Location
Our registered office and primary business operations are located in a prominent business district in London, United Kingdom.
Wind Spirit Digital Entertainment Ltd.The Shard, Level 24
32 London Bridge Street
London, SE1 9SG
United Kingdom